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Terms & Conditions

Below are iSupply Ltd standard terms and conditions (Trading as iSupply Ltd) (hereinafter referred to as ‘the company’). It is vital that you, the client (hereinafter referred to as ‘the client’) take time to read these thoroughly and ensure you fully understand these terms and conditions and their implications before you commence any project with us. Please also note that from time to time we may need to alter these terms and conditions without notice. Please contact us if you do not understand any of the terms and conditions in this document.

Commencement of work

Agreement to work with and submission of a design brief and payment of a deposit to iSupply constitutes the agreement to these terms and conditions.  

Payment Terms

The client agrees to prepay the quoted amount to commence any design project. Once research, resources allocated, or design work has commenced on a project, this is non-refundable. In the case of a change of mind by the client, this is non-refundable. We endeavour to provide design services that meet and exceed a client’s needs and expectations, but in the event of a “change of mind” (after a project has commenced) by the client, the payment is forfeited.

In the case of print orders, these must be paid in full prior to the release of the files to the printer. Accounts which are not paid and remain outstanding after the due date of the invoice will face a hold on all future orders until paid in full. If you are having difficulty paying your invoice, please get in touch as soon as you are aware of the issue, so we can discuss a solution that works for your company.

Design samples

We like to keep our website and social media updated with portfolios of recent work, we may seek your permission to use photos or images of your project in these portfolios. If you do not wish to have your projects displayed, please advise at any stage.

Fees for service

It is agreed that the fee for service shall be the cost estimates provided via email, unless work undertaken exceeds work outlined. If work undertaken exceeds the items specified in the quote, the client agrees to pay appropriate fees for the excess work, outside the scope of the original agreement. Where ever possible the client will be notified of increases in the scope of the project.

Excess work

Excess work is defined as any work involving additions to the list of items defined in the Estimate of Services or changes to all pieces of finished artwork after signing off by an authorised representative of the client. From time to time the client may require extra design requirements during a project, or extra files upon completion of a project. The client will be informed that the alterations or changes requested fall outside the scope of the original estimate. If the client wishes these alterations to be made they must agree in writing, and the hourly design fee will be payable.

Should additional design not initially quoted for be requested during the design process, a progress payment will be payable prior to further work being carried out. Otherwise, all additional costs will be added to the final invoice, payable prior to delivery of design files.

Publication and/or release of work performed on behalf of the client by the company may not take place before cleared funds have been received.

Any booking fees, delivery fees, design commencement fees, or progress payments are non-refundable once work has commenced if the contract is terminated by the client after work has commenced.

Approval of Final Artwork

While the company takes all care to avoid errors, the company accepts no responsibility for typographical errors, spelling mistakes, or incorrect information on any project committed to print or production. It is the client’s responsibility to proofread and approve all final copy before the production of artwork. The email verification or signed proof from the client’s representative shall be conclusive as to the approval of all artwork prior to their release for printing, implementation or installation. No refunds or reprints are given after a final approved design has gone to print due oversights by the client’s proof reading. The company accepts no responsibility for loss of income due to circumstances beyond the company’s control.

Print Returns and Refunds

It is agreed that the company is not responsible or held liable for any errors contained in the final product after the final product has been approved by the client, (approval must be given via email or in writing), committed to print or posted in view of the public. The company will not be held responsible for any changes or amendments made after approval. It is the sole responsibility of the client to notify the company of any such errors during the proofing stage and before the final files have been generated.

In the event of a need to reprint/reproduction due to errors in content, the client must inform the company within 3 days of product acceptance and must return the product (at the cost of the client) within 10 days of acceptance for assessment.

Re-prints MUST be prepaid.

Every effort will be made to make sure all directions and information provided will be printed correctly. However, in the unforeseen circumstances that an error is made by the company, we will accept responsibility and offer a reprint at no extra expense.

Print – Colour Variations

With all printing, there may be some colour variations from what you have seen on screen to what the final product looks like and previous orders. This is due to the nature of CMYK printing and Litho printing. If your item being design/printed requires a specific colour, please discuss at time of ordering. We can use a Pantone colour system for litho printing, or if you provide a sample, we will do our best to match. However, a perfect match cannot be guaranteed.

The company reserve the right to use stock images in the creation of designs if required. Costs of this will be outlined to the client prior to purchase if not included in the proposal quote.

Goodwill

This proposal assumes goodwill from both the company and the client regarding:

  •                     What can reasonably be achieved in a given time frame
  •                     Making best use of resources to achieve the most effective outcomes

Resending Uploading Files

If a client loses or accidentally deletes the files delivered by the company effective of projects completed on or after February 1st, 2017, iSupply can resend these, for a fee of €25 + VAT per request.

Artwork on DVD or USB Drive

If any client artwork is required on CD/DVD/USB, an administration fee of approximately €25 + VAT plus courier/ postage will be payable.

Termination policy

From time to time circumstances beyond the control of either party may result in the need for project cancellation. In the event of the client cancelling a project after a project has commenced, the advance payment will be forfeited in lieu of compensation to iSupply. This is to cover design and administration time spent, resources purchased and allocated, research time and administration costs.

If a project is cancelled by iSupply due to unforeseen circumstances, the prepayment will be refunded in full to the client in a timely manner.

Late payments & Default

Accounts which remain outstanding for 30 days after the date of invoice will incur a hold on their account, and all other projects will be on hold until such time that payment is made in full.

An account shall be considered in default if it remains unpaid for 30 days from the date of invoice or “the client” has stated expressly that they do not intend to pay an invoice by iSupply, unless prior arrangements have been made. iSupply shall at its sole discretion suspend all services provided to the client by iSupply or its subsidiaries (including but not limited to designed files, concepts, artwork, and email) and employ debt collection measures until the total outstanding balance has been fully paid. This includes all unpaid accounts due for services ordered, including, but not limited to design, maintenance, sub-contractors, printers, photographers and libraries plus bank interest calculated daily for each day payment is overdue.

Suspension of such services does not relieve the client of its obligation to pay the due amount. Files on external servers, such as hosted e-commerce solutions will be removed and held until payment is made or for 30 days until the client has paid for their invoices in full.

“The Client” whose account is in default agree to pay iSupply reasonable legal expenses and third-party collection agency fees in the enforcement of these Terms and Conditions.

iSupply retains all copyright for work performed until full project costs have been paid. iSupply reserves the right to reuse or resell work undertaken in the case of payment default.

iSupply accepts no liability or responsibility for loss of income or damage to the client for work removed from third party servers, because of non-payment and “The Client” will not take legal action for any situation arising from invoice disputes or removal of the disputed work in such cases.

Amendments to these Terms and Conditions

All and any amendments to the terms and conditions outlined in this submission must be provided in writing by “The Client” and signed by an authorised representative of iSupply prior to the commencement of work outlined in this submission.

Disclaimer

Graphic design, strategy, photography, TVC, illustration and marketing are all highly creative and subjective art forms. As such iSupply take every possible care with professional advice offered and any suggested creative concepts and/or their implementation, however iSupply cannot be held responsible for variations between expectation and outcome.

Privacy Policy

GDPR

The General Data Protection Regulation (GDPR) which came into force on the 25th May 2018, replacing the existing data protection framework under the EU Data Protection Directive.

Your privacy is of the highest importance to us and so we comply fully with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential.

We promise to reach these requirements, and never to release your details to anyone outside our organisation for mailing or marketing purposes.

How do we gather information?

We gather the information you provide us by filling in forms or registering on any of the iSupply Group sites or when making a purchase from any of the iSupply Group’s sites

  1.   Details of your visits to the Site including, but not limited to, location data, traffic data and weblogs
  2.   if you contact us we may keep records of correspondence, particularly via email

How do we keep it safe?

All information you provide to us is stored on our servers.

How long do we keep it?

We hold your information while you are a customer and for a period of time after that. We do not hold it for longer than necessary.

Third parties?

In order to serve you most efficiently, reputable third-party banking institutions handle our credit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private. We do not store your card details for any reason.

Note that the transmission of information via the internet may not be completely secure and we cannot guarantee the security of any data during transmission.

What we use it for?

We may use your information to:

  •         help us provide the best service possible
  •         to send you direct marketing regarding relevant products and services, if you have agreed to receive such correspondence
  •         identify ways we can improve our products and services
  •         maintain and monitor your products and service

Consent?

On correspondence, we may need to ask you for consent to receive marketing information regarding our products and services. We also may contact you to get feedback on services, or to get your opinion on how we can improve.

You will always be given the option to opt out or remove your consent at any stage by contacting us directly.

You can, at any stage, have access to your personal information; to update your information; to restrict or delete all information we may hold about you in accordance with relevant legislation.

Making a complaint?

If you have a complaint about the use of your personal information, you may do so in person, by telephone, in writing and by email to any member of staff, and we will deal with it as soon as possible. Please be assured that all complaints received will be fully investigated. You can also contact the Data Protection Commission in Ireland at www.dataprotection.ie.

Updates and changes

We will make changes to this notice from time to time, particularly when we change how we use your information, and change our technology and products. You can always find an up-to-date version of this notice on our website.

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