Effective Date: 18/Jul/2021
iSupply Printing and Signage ltd (“iSupply”) respects and upholds your rights to privacy protection under The Data Protection Acts 1988 & 2003 (“The Acts”) and Statutory Instrument Number 535 of 2003 European Communities (Electronic Communications Networks and Services)(Data Protection and Privacy) Regulations 2003 (“SI 535/2003”, as amended by SI 526 of 2008) and the General Data Protection Regulations 2018.
iSupply values your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.
We have implemented appropriate physical, electronic, and managerial measures to ensure the security of your information. We store your data on secure servers located in the European Economic Area (EEA) to prevent unauthorized access or disclosure.
Personal Information We Collect
iSupply may collect and hold the following types of personal information, but not limited to:
Any additional information provided by you to our franchisees or associated businesses; Information you provided to us or our franchisees through customer surveys.
As soon as practicable or when required by customer contract iSupply deletes, destroys or de-identifies, personal information.
We collect this information for the following purposes:
Providing goods and services to you
Assisting with your inquiries and requests
Communicating promotional offers and special events
Conducting internal administrative, marketing, planning, product development, and research activities
Facilitating supplier arrangements, group insurance, credit management, and national account arrangements
We do not disclose your personal information to any third party, except on a confidential basis to agents we use in the ordinary operation of our business, such as for data processing, printing, graphic design, typesetting, binding, and mailing. We will not contact any outside agents without your permission. You have the right to reject our use of an agent to process your data.
You may opt out of receiving communications from us or our franchisees, except for communications required for the operation of our business.
Openness and Access
You have the right to request access to the personal information we hold about you. To exercise this right, please contact our Privacy Manager using the contact information provided below. We will endeavor to provide you with suitable options for accessing your information, such as emailing or mailing it to you.
If you believe that any personal information we hold about you is incorrect, incomplete, or inaccurate, you may request its amendment. We will consider your request and make necessary amendments if warranted. If we do not agree with your request for amendment, we will add a note to the personal information stating your disagreement.
You also have the right to request the erasure of your personal data and to prevent processing in specific circumstances.
Email: [email protected]
Cookies and Tracking Technologies
How Do We Collect & Process Your Information?
All Queries made online by our contact forms go Directly to an iSupply Sales Email address. We will keep a log of your queries in case you need to track your conversation or transaction in the future.
A log of PDF downloads made via our Download contact form go directly to our isupply sales team ([email protected]) email address and is logged. This allows us to understand which pieces of downloadable content is most helpful to our customers and encourages to create more helpful content if necessary.
Forms, Competitions or Surveys:
From time to time when there is a competition or survey we may create a form to survey your responses or enter a competition, You will be asked to fill out an online form or email your entry directly to us. We may ask you for personal information to enable us to process your entry or any prizes. This personal information will only be used in conjunction with the specific purpose you supplied them for, and will not be retained once this purpose is completed. As we are only processing your information due to your active submission of the entry or survey, our legal basis for collecting the information is that of ‘Consent’. There may be the option on an entry form to sign up for our email newsletter – consent for the emails is NOT a condition of entry into the competition
Email Newsletter via Subscription or as an Existing Customer :
We use MailChimp to create and send our email newsletters, to keep you in touch with our news and information about upcoming events.
You will receive our newsletter as an active client who may need to know our current price offers, opening times or centre news or you may have opted to get more info from us in the following ways.
you have actively spoken to us at an event about getting more information on our services
opted in for info via our Query Form / Download form.
You can also sign up for this list without making any purchase using the ‘Subscribe’ form on homepage or by speaking to a member of staff.
You have the right to withdraw your consent. You can unsubscribe from this list at any time by using the unsubscribe link at the bottom of every email or by emailing [email protected] Please note that in order to honour your request and ensure that you do not receive information from us, we may need to retain your email address on a ‘supression’ list on Mailchimp.
Personal Data may be collected for the following purposes, using the following services on our website :
DoubleClick for Publishers Personal Data: Cookies and Usage Data
LinkedIn conversion tracking, Google Analytics, Google AdWords conversion tracking, Facebook Ads conversion tracking, and Google Analytics with anonymized IP personal data, cookies and usage data.
Contacting the User
Contact form Personal Data: email address, Query Field, first name, last name and phone number, Opt-in consent where given.
Displaying content from external platforms
Google Maps widget personal data: cookies and usage data
Interaction with external social networks and platforms
LinkedIn Website Retargeting, Facebook Remarketing, and DoubleClick for Publishers Audience extension, personal data: cookies and usage data
Facebook Custom Audience personal data: cookies and email address
Google Tag ManagerPersonal Data: Cookies and Usage Data
Session Cookies – These cookies are temporary cookies that are removed once a transaction has been completed or you log out. We have not rolled out e-commerce options on our website as yet but in instances where we may roll out more online ordering in the future, these cookies will help manage shopping baskets.
Functional Cookies – We may collect technical information about your computer, including where available your IP address, operating system and browser type, to ensure that content from our site is presented in the most effective manner for your device or computer. We do not make any attempt to connect technical information with any individual’s personal information.
Google Analytics tracking
These cookies are used to collect information about how people use our site. We use the information to compile reports and to help us improve the site so that it presents better information and improves over time
This type of information this gives us to include the number of visitors to the site, where visitors have come to the site from and the pages they visited.
The cookies collect information in an anonymous form, so we don’t know who is using our site. We use the information on how people use our website to compile reports and to help us improve the site.
You can go to https://www.google.com/analytics/learn/privacy.html to find out more about Google Analytics cookies and how to opt-out of them
Email and web tracking cookies:
In our official ezines (sent using MailChimp) we put in tracking so that we can tell how much traffic those emails send to our site and we can track, at an individual level, whether the user has opened and clicked on the email.
We use it to understand open and click rates on our emails to try and improve them. Sometimes we may use the personal information e.g. to re-email people who didn’t click the first time. but have not done so in the past- it is something we may look into.
If you want to be sure that none of your actions on our email are tracked then you should use your browser to control cookies or unsubscribe from our newsletter using the unsubscribe link at the bottom of the email.
Conversion tracking cookies:
We are always looking for ways to be more effective in getting the right info to the right people.
To help us optimise the impact of our available advertising budget, we use advertising conversion tracking and targeting pixels or custom URL’s, which enable us to track the pages that have been visited or purchases made by people who have seen our advertising campaigns.
This helps us measure the effectiveness of advertising campaigns on these networks and optimise these campaigns by using their insights or reporting options – making them data processors.
Results are given as non-personalised, aggregate figures. We make no attempt to match this information with any personal data that we have from our booking process.
The networks that we currently use on occasion are: Google, Facebook/ Instagram, Twitter and LinkedIn.
- Contact Information
Owner and Data Controller
Unit 4, Glenrock Business Park
Bóthar Na Mine
Galway H91 C7V7
Owner contact email: